When does the museum open? From September to June, the museum works by reservation with schools during the weekdays, while it is open to visitors on weekends. In summer we open in the evening to allow viewing of the stars with a more articulated calendar. In any case, consult the timetable page for details. When does the Observatory open? The observatory opens in the dark (variable according to the month) and always and only in clear sky conditions (no rain, no wind).
Prices
What does the entrance ticket include? The ticket includes an independent visit to the exhibition halls and the show at the digital planetarium. In summer (mainly July and August) the astronomical observatory is offered at the ticket price because it cannot be guaranteed as it depends on the weather. Consult the homepage to find out about any events included in the ticket price.
How much are the tickets? Full tickets cost 12 euros. Children aged 6 to 17 pay 17 euros; the ticket is called “junior”. Over 65 years of age and for visitors to institutions affiliated with the museum there is a 20% reduction on the price of the full ticket which therefore becomes 10 euros; the ticket is called “agreed”. Free tickets are reserved for children aged 0-5 and for certified handicapped persons; it is not necessary to indicate them in the reservation.
We are a group of families, are there discounts for groups? No, we’re sorry. Most of our audience is made up of informal groups of people. It is not possible to book a guided tour, the size of the spaces and the layout of the rooms make the presence of guided and non-guided groups inside the villa during opening hours incompatible.
Are there discounts for particular categories (journalists, law enforcement, teachers)? No, we’re sorry. The teachers are our welcome guests during instruction visits or school trips, but not when they come to visit us as “private citizens”.
Information about the visit
How to book? Reservations are made exclusively through the museum website. Just go to the homepage to find the link that will take you in just a few steps to book the day and time to enter the museum and to purchase the desired number of tickets.
Is it mandatory to book? Reservations are required to be sure of entering when you arrive. In fact, remember that the museum has a limited number of entrances every half hour, so if they are all booked in advance, we cannot accommodate other people.
I have booked, but I can’t come to the museum, what can I do? It is possible to receive a reusable voucher of equal value within 1 year from the day booked. You will receive an email with rebooking instructions and the code to use. Send your request to info@museodelbali.it; We will reply to you on the first working day.
The system won’t let me book, why? Because the maximum allowed availability has been reached on the selected day and time.
How to give a ticket? Just go to the page where you buy tickets, click on the type of ticket (ex. Museum Ticket + Planetarium) and, in the new page that opens, choose the option “Offer a voucher” at the top right next to the wording ” Book ticket”. Select the number and type of tickets you want and proceed with the purchase. You will receive a code via email which you will then pass on to the recipient of the gift. When the latter wants to plan his visit to the museum, he can book the preferred day and time. Instead of paying, he will enter the code received to complete the procedure.
I have the right to free, what should I do when booking? Nothing! You don’t need to book for free tickets, just come to the museum and possibly show the title for which you are entitled to free tickets (e.g. a certificate of disability, a promotional ticket or simply … the baby!!)
I was visiting an entity that has an agreement with the museum which entitles me to a reduction on the ticket price. What should I do? You can book on the day and time you want by selecting the “agreed” ticket type (10 euros). On the day of the visit, bring with you the ticket that allowed you to purchase (typically the ticket from the institution or park you have already visited). An online ticket is also fine, you don’t necessarily need a paper one, but it must bear an issue date relating to the current year.
Reservations
How does the visit work? Once you have booked the entrance at the chosen time, you have an hour to go around the museum rooms independently and experience all the interactive stations present firsthand. An hour after your entry, you can go and watch the show at the planetarium which lasts 30 minutes. Once you leave the planetarium, if you have not completed the tour of the rooms, you can return for another half hour.
Is the visit inside the museum guided? The museum was created to be visited independently so that everyone can actively participate in the experimentation of scientific phenomena. There are captions that explain through illustrations and explanations in Italian and English what it takes to be self-sufficient. Each caption also contains a QR code with insights related to the topic of the station. In any case, if you have doubts or curiosity, if you see a station that you don’t understand how to use or that seems to be out of order, know that there are operators who roam the rooms and who will gladly help you.
What is the difference between a planetarium and an observatory? The museum’s planetarium is a digital machine that simulates the celestial vault on a dome 8 meters in diameter. The dome is located inside the museum villa on the first floor. The astronomical observatory is a dome located outside in the park of the villa and has telescopes inside for the observation of real celestial objects.
How long does the observatory last while the museum is open? While the museum is open, the observatory has a limited duration; just the time to put your eye to the telescope and admire the most beautiful object present in the sky at that moment. An operator awaits you in the dome and guides you in observing the telescopes. The moment linked to the observatory represents the completion of the museum experience and is deliberately kept “superficial, fast and easy” due to the heterogeneous composition of the public (in which there are many children). Remember that the observatory is offered free to visitors during the summer openings because we cannot guarantee it (it depends on the weather conditions). If, on the other hand, you are curious or passionate about the genre, we advise you to search the site for information relating to astronomical study evenings in which the observatory plays a leading role.
Can I bring my dog? The museum does not have dog or pet friendly areas. If you can, it’s best to leave them at home. If this is not possible, it is good to know that dogs inside the museum must be muzzled and on a leash. In any case, they cannot access the inner room of the planetarium.
Where can I eat? If you feel like having a light meal and prefer comfort, the museum has an internal refreshment point that serves aperitifs, sandwiches and wraps, savory snacks, sweets and ice cream. If, on the other hand, you want a more elaborate meal, you have the possibility to look for something in the towns around the museum such as Cartoceto, Calcinelli or Montemaggiore al Metauro.
I can’t contact you, what can I do? Except in exceptional cases, the museum offices answer the phone from Monday to Friday from 9:00 to 13:00. Sometimes the phone rings idly because all the lines are busy. If you are unable to talk to anyone, go to the contact page and send a message to the email address that best suits your requests. We will reply as soon as possible (on the first working day).
